Dutch Speaking Customer Service For German Automobile Manufacturer
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a prestigious German automobile manufacturer. This role is ideal for individuals passionate about the automotive industry and dedicated to providing outstanding support to customers. As a customer service representative, you will assist clients in Dutch, ensuring they have a positive and informative experience with the brand.
Key Responsibilities
- Manage customer inquiries related to automotive services, vehicle specifications, and maintenance via phone, email, and chat in Dutch.
- Provide information about vehicle features, financing options, and promotions offered by the manufacturer.
- Assist customers with service bookings, vehicle repairs, and warranty issues.
- Resolve customer complaints efficiently and ensure high levels of customer satisfaction.
- Document all customer interactions accurately and maintain detailed records in the CRM system.
- Collaborate with dealership teams and internal departments to provide timely updates and solutions.
- Stay informed on industry trends, product launches, and service offerings to enhance customer interactions.
Requirements