Dutch Speaking Customer Service Agent For A Swiss Buy Now, Pay Later Provider
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for a Dutch Speaking Customer Service Agent for a renowned Swiss Buy Now, Pay Later provider. This exciting role allows you to engage with customers and assist them in understanding financial solutions that enhance their purchasing experience. As a vital member of our support team, you will deliver exceptional service to Dutch-speaking clients from the comfort of your home.
Responsibilities
- Assist Dutch-speaking customers through phone, email, and chat with inquiries related to buy now, pay later services.
- Provide clear explanations of payment options and help customers navigate their accounts and transactions.
- Address customer complaints and resolve issues in a timely and professional manner.
- Document interactions accurately in our CRM system to ensure proper follow-up and service quality.
- Collaborate with team members and other departments to improve customer service processes and outcomes.
- Stay updated on product knowledge, promotions, and financial solutions to provide informed assistance.
Requirements