Automotive Service Advisor
posted by: spj_bot
Kirby Kia of Ventura is seeking an experienced, customer-focused Automotive Service Advisor. This opportunity is suited to a seasoned advisor who can manage a busy service drive, explain repair recommendations clearly, and build lasting customer relationships.
Key Responsibilities
- Serve as the primary contact between customers and the service department.
- Listen to vehicle concerns and document accurate repair orders.
- Explain recommended maintenance, repairs, estimates, and completion timelines.
- Obtain customer approval before authorizing additional work.
- Coordinate with technicians and parts staff to monitor repair progress.
- Verify warranty or service-contract coverage and obtain applicable authorizations.
- Keep customers informed about changes in cost, timing, and vehicle status.
- Review completed work and final invoices with customers.
- Maintain accurate records and follow dealership procedures.
Requirements