client rapport

Customer Success Manager, SMB

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager, SMB in District of Columbia, California, Texas, or Washington.

As a Customer Success Manager, you will be responsible for nurturing and growing relationships with a portfolio of small to mid-sized business clients. Your role will focus on driving engagement, ensuring smooth onboarding, and supporting long-term customer satisfaction and retention. You’ll serve as the key point of contact, helping clients realize the full value of their security solutions and aligning their goals with available services. You’ll work across departments to resolve issues, advocate for customer needs, and contribute to continuous improvement of customer experience. While this is a remote-first position, occasional in-person meetings will be required to build team connection and client rapport.

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