Sales Concierge
Job Summary
The company is seeking a proactive and organized Sales Concierge to join our sales team at Crystal, a leader in luxury cruise experiences. This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.
Essential Job Duties
Post-Booking Support:
· Manage and update guest records, ensuring accuracy and compliance with company standards.
· Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.
· Support the preparation and distribution of travel documents and communications.
Administrative Coordination:
· Assist cruise consultants in managing guest inquiries and following up on post-booking needs.
· Provide general administrative support, including maintaining organized files and tracking key guest details.
· Prepare reports and summaries for the sales team as required.
Flexibility for Ad-Hoc Projects:
· Take on miscellaneous tasks and special projects to support the sales team’s goals and operational needs.
· Assist in the organization of team events, or internal initiatives.
Communication Support:
· Draft professional correspondence to guests.