Service Advisor
posted by: spj_bot
Elite is looking for a knowledgeable and customer-focused Service Advisor to join our team. The Service Advisor plays a crucial role in ensuring exceptional customer service and communication between the customers and the service department.
Key Responsibilities
- Greet customers and ascertain their automotive service needs.
- Assist customers by providing advice on repairs and maintenance services.
- Prepare and present detailed service estimates and obtain customer approvals.
- Coordinate the scheduling of service appointments and manage workflow in the service department.
- Communicate with service technicians about the specifics of customer needs and repair recommendations.
- Follow up on service appointments and ensure customer satisfaction with service received.
- Review vehicle history and make tailored service recommendations.
- Handle customer complaints and resolve issues effectively.
- Maintain accurate records of services performed on vehicles and other administrative tasks.
Requirements
Qualifications: