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Tier 1 Support Engineer - (Remote - Colombia)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Tier 1 Support Engineer in Colombia.

In this role, you will be responsible for monitoring systems, investigating issues, and providing technical support to resolve customer problems. As a Tier 1 Support Engineer, you will act as the first point of contact for customer inquiries, gathering technical information and escalating priority issues as needed. You will collaborate with internal teams, such as developers and technical support, to deliver reliable solutions and ensure smooth service continuity. This is an excellent opportunity for someone with strong troubleshooting skills and a customer-focused mindset to grow in a technical support environment.

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