(Fluent English) L2 Electrotechnical Support Engineer, part-time (LATAM, remote)
posted by: spj_bot
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as L2 Electrotechnical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional technical support via calls and emails
- Assume ownership of technical issues
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
- Maintain working knowledge of our client’s products and services
- Support on-site activities for both technicians, customers, and subcontractors
- Manage and maintain updated records of failures, maintenance activities, and bugs
What you need to succeed in this role:
View the job post & apply
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