Senior Service Manager

Senior Service Manager

posted by: spj_bot

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.

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We are seeking a Senior Service Manager to join our Service Delivery team in Athens. In this role, you will engage directly with our strategic clients to ensure we meet and exceed our contractual obligations while aligning our services with their evolving business needs. This is a high-impact role that blends leadership, operational excellence, and customer experience management in a fast-paced, digital-first environment.

You will act as the main point of contact between clients and internal teams, ensuring exceptional service delivery and long-term client satisfaction.

Key Responsibilities

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