Norwegian-speaking Night Shift Customer Support Agent in Malta

Night Shift Customer Support Agent – Live & Work in Malta (iGaming)

Some people run on coffee.
Others run on moonlight.

If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.

We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.

What you’ll be doing

You’ll be the first point of contact for players via:

• Live chat
• Email

You’ll handle:

• Account questions
• Player verification (KYC) & document processing
• Payments & account-related queries
• Responsible Gaming situations
• Identifying suspicious behaviour
• Investigating issues and providing solutions

You’ll also:

• Escalate complex or sensitive cases
• Spot risks and unusual activity
• Promote relevant services where appropriate
• Deliver first-contact resolution whenever possible

This role combines customer care, security awareness, and problem-solving.

Requirements