Customer Service Representative (French/English) - Tech, Remote

Are you passionate about helping customers succeed — and equally comfortable solving both software and hardware challenges?

At Keycafe, we’re looking for a Bilingual Customer Service Representative (French/English) based in Morocco, Tunisia or Senegal to deliver world-class support for our global users. You’ll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability.

You’ll be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries.