Head of Retention

About the Role

Ejam builds and scales high-growth DTC brands, many operating on subscription models where retention drives long-term enterprise value.

As Head of Retention, you will own the full post-purchase customer journey — from first order through long-term loyalty. You will lead lifecycle strategy across email and SMS, develop retention systems that increase LTV, and reduce churn through data-driven experimentation.

You will collaborate closely with Growth, CX, and Creative to ensure a seamless customer experience from acquisition through retention. This role blends strategy, execution, analytics, and customer psychology.