(Networking & Cybersecurity) Technical Support Consultant (Kosovo, remote)
posted by: spj_bot
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role:
View the job post & apply
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