(Cloud Solutions, AWS) Technical Support Consultant (LATAM, remote)

Are you interested in the world of cloud, networking, and security?

For over 10 years, our partners have helped their clients fill IT service gaps by offering a variety of solutions from data management and storage virtualization to cloud, security, and network optimization.

Join a team of passionate experts and create tailored solutions that handle day-to-day activities, lifecycle management, while tackling innovative projects.

What you will do:

• Handle customers’ requests via email and phone
• Design email templates as needed
• Conduct research and analysis on products
• Communicate with the client’s internal team
• Work on team projects
• Keeping track of technological advancements and trends in IT support

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience with AWS or other cloud platforms is a must
• Strong networking knowledge
• Customer support experience with cloud products
• Analytical & research skills
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Will be a great plus:

• Experience working with Google Cloud and Azure
• AWS certificate
• Proficiency in Salesforce

What we offer: