Swedish-speaking Content Moderator in Malta
posted by: spj_bot
The Role – Swedish Content Moderator & Customer Support Agent (Email-Based)
This is not a phone-heavy call centre job.
You’ll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes.
Your responsibilities include:
- Responding to user inquiries via email
- Managing complaints and disputes between buyers and sellers
- Handling returns, refunds and payment adjustments
- Processing payments and resolving discrepancies
- Monitoring fraud and policy violations
- Reviewing content and ensuring compliance with publication rules
- Collaborating with internal teams and external partners
- Providing feedback on user trends and system improvements
You’ll become an expert in marketplace rules, digital transactions and online safety.
Requirements
- Fluent in Swedish
- Good English skills
- Detail-oriented and structured
- Comfortable making decisions based on guidelines
- Reliable and accountable
- Interested in tech, marketplaces or the sharing economy
- You already live in Malta
Previous experience is a plus — but not required.
What matters most is your mindset.
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50% of managers and specialists started as content moderators.
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