(Fluent English) L1 Technical Support Consultant (South Africa)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions
• Monitor client hardware in real time and ensure prompt issue detection and escalation when needed
• Follow established procedures to escalate issues to the appropriate internal teams and stakeholders
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs
• Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role: