German-Speaking Customer Support Agent in Malta

Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.

This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.

Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.

Key Responsibilities

• Handle customer inquiries via chat, phone, and email
• Support customers with account questions, product or service issues, technical situations, and general inquiries
• Document customer cases accurately and thoroughly
• Identify patterns, recurring issues, and potential risks
• Share market feedback and customer insights with management
• Collaborate closely with internal teams to improve systems and processes
• Maintain professionalism and problem-solving skills in a fast-paced environment

Requirements