(Fluent English) L2 Technical Support Consultant (remotely)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

• Provide exceptional customer support via chats and emails
• Take ownership of technical issues reported by customers and triage them as needed

• Analyze and resolve customer inquiries containing technical issues or feedback
• Follow procedures for proper escalation to relevant internal teams and key stakeholders
• Maintain accurate records of failures, maintenance activities, and bugs
• Contribute to and maintain the company’s support knowledge base and related documentation
• Ensure compliance with the company’s Service Level Agreements (SLAs)

What you need to succeed in this role: